their laptops may be repairable and well documented by modern standards but oh fuck do they need that (they are not reliable at all)
and when it breaks, support will first try to get you to check every possible step as if you were on a space mission before finally letting you send it back to their service center where it will spend a random amount of time between 2 months and 78378378443 years until they decide nah shit's fucked and give you a new unit
1